Frequently Asked Questions

1. Who operates Grabteez?

Grabteez is operated by GEX.

2. How long does delivery take?

Estimated delivery information is displayed on the Website, during checkout, or in order-related communications where applicable.

3. How can I track my order?

When tracking information becomes available, it will generally be sent to the email address associated with your order.

4. What is your return policy?

Eligible returns are handled according to our Return & Refund Policy.

5. Where should I send my return?

Please contact Customer Service to obtain the correct return address.

Do not send a return directly to our registered business address unless specifically instructed by Customer Service.

6. What if my item is damaged, defective, or incorrect?

Please contact Customer Service with your order number, a description of the issue, and relevant photos.

7. Can I cancel my order?

Please contact Customer Service as soon as possible. If the order has not yet shipped, we will make reasonable efforts to assist.

8. What payment methods do you accept?

The payment methods currently available for your order will be displayed during checkout.

9. How do I contact Grabteez?

Please use the customer service email displayed on Grabteez.com or call +1 302-533-4692.

Company Information

GEX
112 Cherokee Road
Nashville, Tennessee 37205
United States