Return & Refund Policy

Last Updated: August 28, 2026

At Grabteez, we want our customers to have a positive shopping experience.

If you wish to request a return or have an issue with your order, please review the following policy.

1. Return Requests

Eligible return requests must be submitted within the return period stated on our Website or order-related information.

Please contact Customer Service before returning any product.

2. Return Eligibility

To qualify for a return, products should generally:

• Be unused
• Be unworn where applicable
• Be unwashed and unaltered
• Be in their original condition
• Include original packaging where reasonably possible
• Include original tags or labels where applicable
• Include valid proof of purchase

3. How to Request a Return

Please contact the customer service email displayed on Grabteez.com.

Please provide:

• Order number
• Customer name
• Email address used for the order
• Product name
• Reason for return
• Photos where applicable

4. Return Address

Please contact Customer Service to obtain the correct return address.

Return locations may vary depending on the product, fulfillment location, destination, and reason for return.

Do not send returned products to our registered company address unless Customer Service specifically instructs you to do so.

After your return request has been reviewed and approved, our customer service team will provide the appropriate return address and instructions.

Unauthorized returns or returns sent to an incorrect address may experience delays or may not be accepted.

5. Return Shipping Costs

If a return is caused by:

• A defective product
• A damaged product
• An incorrect product
• An error on our part

we will provide appropriate assistance regarding return shipping costs.

For returns requested for personal reasons, customers may be responsible for return shipping costs unless otherwise required by applicable law.

6. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact Customer Service as soon as reasonably possible.

Please provide your order number, a description of the issue, and relevant photos.

Depending on the circumstances, an appropriate resolution may include:

• Replacement
• Refund
• Partial refund
• Other appropriate remedy

7. Refund Processing

After an approved return is received and inspected, we will notify you regarding the refund status.

If approved, refunds are generally issued to the original payment method.

The time required for a refund to appear may vary depending on your bank, card issuer, or payment provider.

8. Order Cancellation

If you wish to cancel an order, please contact Customer Service as soon as possible.

If the order has not yet been shipped, we will make reasonable efforts to assist with cancellation.

Once an order has been shipped, cancellation may no longer be possible.

9. Unauthorized Returns

Products returned without authorization or without following the provided return instructions may not be accepted or processed.

10. Contact Information

Grabteez
Operated by GEX

Registered Address:
112 Cherokee Road
Nashville, Tennessee 37205
United States

Phone: +1 302-533-4692

For the return address, please contact Customer Service before shipping any return.