Shipping & Delivery

Last Updated: August 28, 2026

This Shipping & Delivery Policy explains how orders placed through www.grabteez.com are processed, shipped, and delivered.

Grabteez is operated by GEX.

1. Order Processing

Orders are processed after successful payment authorization and order verification.

Processing times may vary depending on product availability, order volume, holidays, and other operational factors.

2. Estimated Delivery

Estimated delivery information may be displayed on the product page, checkout page, order confirmation, or shipping notification.

Delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

• Destination
• Shipping carrier
• Customs processing where applicable
• Weather conditions
• Public holidays
• Peak shopping periods
• Transportation disruptions
• Other circumstances outside our reasonable control

3. Shipping Rates

Applicable shipping charges and any available free-shipping offers will be displayed on the Website or during checkout.

Please review the final order total before completing payment.

4. Shipping Destinations

Shipping availability may vary depending on destination, product, carrier, and applicable restrictions.

5. Order Tracking

When tracking information is available, it will generally be sent to the email address associated with your order.

Please allow some time after shipment for tracking information to become active or update.

6. Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error, please contact Customer Service as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

7. Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges depending on the destination country or region.

Unless otherwise stated during checkout, applicable import-related charges may be the responsibility of the recipient in accordance with local requirements.

8. Delayed or Lost Packages

If your order does not arrive within the expected delivery period, please review available tracking information and contact Customer Service if further assistance is required.

9. Damaged Packages or Missing Items

If your package arrives damaged or an item is missing, please contact Customer Service with your order number, a description of the issue, and relevant photos.

10. Contact Information

GEX
112 Cherokee Road
Nashville, Tennessee 37205
United States

Phone: +1 302-533-4692